Service and Labour Charges

Carlos Computers
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Current from 1st January, 2011. All Prices include GST.

Carlos Computers now accepts on-site EFTPOS payments with your debit or credit card.

Callout Fees

Callout fee includes 30 minutes on-site. Standard Labour charges apply for further time on-site.

Cairns CBD, Northern Beaches (To Kewarra Beach), Redlynch, Freshwater, Brinsmead, Manoora, Kanimbla, North Cairns, Earlville, Portsmith Industrial Areas
- Starting from $60.00

Kuranda, including Top of the Range, Kuranda Village, Barron Falls, Fallon Road/Warril Drive, Myola Road (To The High School)
- Starting from $60.00

Cairns Southside from Woree, Bayview Heights, Forest Gardens, Whiterock
- Starting from $77.00

Cairns Southside - Edmonton, Sugarworld, Gordonvale and Yarrabah#
- Starting from $88.00

Clifton Beach and Palm Cove
- Starting from $70.00

Myola/Russet Park/Oakforest (via Kuranda Past High School)
- Starting from $70.00

Speewah (via Kuranda)
- Starting from $77.00

Koah (via Kuranda)
- Starting from $88.00

Other areas by request and arrangement. Call Carl on 0421 646 601 to discuss.

 

Standard Labour Charges

$22.00 per 15 minutes or part there of. (Minimum Labour Charge $44.00)

 

Travel Time Fee

A fee starting at $25.00 will be imposed if no time on site is required. Such as pickup or dropoff of a PC system or where on-site servicing cannot be performed.
Note: This fee may be higher for some areas.

 

Typical Expected Charges (May vary on a case by case basis)

Most of the time, a standard callout fee which includes 30-minutes on-site is all you'll ever pay. However some jobs require a little more attention, below are some examples of what fees can be expected.

  • Setting up ADSL connection or home WiFi: Standard Callout Charge
  • Virus Removal, where possible on-site: Callout + 30 minutes
  • Complete System Clean-up (Re-install Windows): $165 (max labour charge) + $25 Travel fee
  • Routine Maintenance (General Cleanup, service): Standard Callout Charge + 15 minutes
  • Setting up routine backup: Standard Callout Charge + 30 minutes & any associated parts required
  • New PC setup: Standard Callout Charge + 30 minutes
Carlos Computers has a maximum* labour charge of $165 per PC for residential customers. This means if your PC requires extra special attention the most you'll ever pay for the service performed is $165.

(*Does not include callout fees, travel time fees or hardware & software associated as part of a service.)

(#Some areas of Yarrabah may incur a higher callout charge)

Carlos Computers reserves the right to change prices at anytime and without notice.