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Mandatory Internet Filter On Hold... For Now

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The Department of Broadband, Communications and the Digital Economy (DBCDE) this week put the controversial mandatory internet filter on hold, with the Communications Minister, Stephen Conroy, saying a review was needed to see if the scheme "reflects current community standards". With an election looming, Labor would appears to be quietly distancing itself from the filter in order to garner votes from the IT industry with its National Broadband Network plans.

The Internet filter has been a serious source of contention amongst the tech savvy community and child welfare groups who are both at odds over the proposal. The proposed filter as it currently stands would block refused classification (RC) material. Under Australian classification laws, RC-rated material includes child sex abuse content, bestiality, sexual violence including rape, and the detailed instruction of crime or drug use.

A list of RC material is currently held by the Australian Communications and Media Authority (ACMA) who have come under increased criticism after the list was leaked and was found to contain websites that had nothing to do with illegal material whatsoever. Most famously was a Queensland dentist office and school tuckshop website. The lack of independent oversight into the ACMA black list has drawn the most criticism with many saying that unless an independent panel monitors the list or it is released publicly, how are any of us to know that websites can't mistakenly be blacklisted at any time without due process.

Recently, Telstra, Optus and Primus have agreed to voluntarily filter their customers internet connections against the current ACMA blacklist. ISP's Internode, iiNet and Vodafone/Hutchinson Australia have publicly denounced any such move.

Internode general manager of Regulatory & Corporate Affairs, John Lindsay, said the ISP would not comply and that ACMA's blacklist had been thoroughly discredited.

iiNet chief executive, Michael Malone, said his company would wait to see the detail of the proposal. "I am a long time supporter of opt-in, or even opt-out. Still not keen on a blanket mandatory filter though. On the plus side, I'm very happy to see the scope limited to child porn (for now), and to see notice to website owners, an appeals process, and regular review."

Mr Malone's comments reciprocate throughout most of the tech community who have continually lobbied the government to limit the scope to child porn or abuse websites, as is done voluntarily in other western democracies by ISP's in the UK for instance. No one in their right mind supports this kind of abhorrent content but it is continually used as a scapegoat to push the entire RC filter as a whole.

The problem with RC material is that there are areas that are not so black and white but are shades of grey. For instance, detailed instruction of drug use is currently illegal, however most in the community would agree that those with drug problems should be able to access information on how to safely inject should they do so or where to find help. YouTube videos portraying such content would come under the scope of RC related material.

Another area of grey is video gaming. As it stands, Australia is the only western country in the world without an R18 classification for games. Anything that does not meet our MA15+ rating is refused classification. Discussion of these games, video trailers and game play would be deemed illegal under the filter even though these games are completely legal in nearly every other industrialised country.

There are also many myths surrounding the proposed filter and misinformation being spread by religious groups like the Australian Christian Lobby do nothing to help the Open Internet cause. One such myth is that the filter will protect children which is completely ludicrous. The filter as it stands will not block legal pornography, peer to peer networks or do anything to combat the rise in cyber bullying or stalking.

Proponents to the filter continue to spread lies and deception and give the public a false sense of security that this filter is the be all and end all to protecting kids online. Opponents have always held the view that the best form of protection is to install computer based filtering and monitor your child's usage by placing the computer in an open area in the house and not in their bedroom.

More recently at the Cyber Safety Committee meeting, industry experts came out in unison urging the government to dump the filter and instead spend the money on more Australian Federal Police "Internet Officers" and give them more power to work with international agencies to fight the problem head on.

For more information on the Internet Filter head over to Open Internet and voice your concerns to your local member of Parliament. Also get involved in the discussion on Twitter by using the #openinternet and #nocleanfeed hash tags when commenting about the filter.

Last Updated on Tuesday, 13 July 2010 14:42
 

Is Telstra Softening?

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Telstra has undergone a series of transformations in recent times and appears to be listening to consumers. The shock announcement today that Telstra would trial Naked DSL services for the first time is the latest in a string of trials by the company.

Earlier this year Telstra was reporting for the first time in its history that it was losing more customers to competitors than it was signing up. This was unheard of for the number 1 telco and brought smiles to the faces of it's competitors who had shown strong take up of Naked DSL services and better bundling deals.

The first announcement was a trialling of a new ADSL2+ bundle. The 25GB plan at ADSL2+ speeds for $49.95 is a limited time offer. This generated a lot of buzz on the Whirlpool Broadband Forums where it was commented by various ISP representatives that this offer was actually being sold for less than Telstra Wholesales the ADSL2+ products to other ISP's.

Competitors were quick to point out that the plan on face value looked good but had a lot of negatives. For starters, it locked you into a 24 month contract and if you changed plans during the 24 months you wouldn't be able to go back to it. It also metered quota in both directions, making it poor value for those who may upload a considerable amount of data.

Around the same time Telstra also announced that it was in talks with several ISP's to open up a trial of its Fibre Optic network in the Melbourne suburb of Point Cook. Telstra's "Smart Communities" have been a source of contention for residents living in estates where Telstra has laid Fibre Optic cables. It meant that residents were only able to source Internet and Phone services from Telstra's "Velocity" plan range. The trial was welcomed by the competition and ISP's Internode, Exetel and Dodo jumped at the chance to offer services during the trial with the hope that it may mean these services will be wholesaled in the future in all Telstra Smart Communities.

The next announcement last month was the release of new mobile plans including generous new included data for smart phones like Apple's iPhone and Google's range of Android handsets. The new plans also offered considerably better cap values for calls than the existing line up which hadn't been updated in several years.

Shortly following the release of the new mobile plans, Telstra also released details of it's iPad exclusive data plans. Again offering very generous recharge values and playing on their coverage advantage, many iPad owners bundled their iPad with a Telstra iPad data pack.

Yesterday, Telstra again shocked the market by releasing some very enticing high end ADSL2+ plans with large download caps, bundled phone and bundling of their new T-Box, a high definition set top box that streams TV and movies direct to your lounge room.

With all of these changes it goes to show that Telstra appears to be distancing itself from the era of Sol Trujillo, synonymous with high prices, terrible customer service and the fall of the company's stock price.

Whether or not Telstra is becoming more genuine is yet to be seen or whether these changes are a smoke screen to prevent the company from selling into the National Broadband Network. The Rudd Labor government appears to still be in talks with Telstra about how its points of interconnect would be used in the NBN.

These changes are certainly a welcome relief to many who are stuck in areas only serviced by Telstra and I'm sure we'll see more to come.

Last Updated on Tuesday, 01 June 2010 18:34
 

Beware of Fake Guides Advertising Scam

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I believe it is my duty to get this information out to as many people as I can. Please comment or contact me if you have been affected by this scam.

I have been scammed by an organisation claiming that I placed advertisements in their guide books back in February. I have received numerous phone calls from these organisations alleging that I spoke at length with them about my advertisements.

The company behind these scams is called Adepto Publications with ABN: 33091354522

They are cold calling businesses who placed legitimate advertisements in the Queensland Police Legacy Children's Handbook (QPLCH) at the start of the year. The QPLCH is a legitimate charity and organisation and should not be confused or associated with Adepto Publications in any way.

The first guide book to call me at the start of April was "The Underprivileged Children's Guide" (UCG) who asserted that I had placed an advertisement with them back at the end of January. Thinking that this was somehow linked to the QPLCH I noted that I must have given my authority and they sent a copy of a guide book along with an invoice.

I paid the invoice, totalling $423.50 via direct debit without a second thought, which was for a 1/4 page advertisement. The fact that they actually sent me a copy of the guide book showing my advertisement lead me to believe that I must of authorised this to happen and didn't think any more of it.

Then a couple of weeks later at the end of April I received another phone call from an organisation called "The Volunteer Organisations Guide" (VOG) who again asserted that I had authorised an advertisement in their guide. This was the first time I questioned them and said I was sure I'd just paid something like this and I had no recollection of ever talking to anyone from VOG. They again insisted that I spoke to one of their representatives at length back in February.

VOG sent me an invoice and a copy of their guide book, again showing my advertisement clearly printed. I was very angry and confused at this point but didn't want any debt associated with my name or business so I again paid the invoice, totalling $437.80. This time however I was contacted a couple of times by a VOG representative to make sure payment had been made. I was quite abrupt with them on the phone and told them yes I had paid and to stop calling me and take me off their lists.

I was contacted by a supervisor who informed me that I had now been taken off their calling lists and would not be contacted again. I slept well that night knowing that I wouldn't have to fork out any more payments for advertisements.

It should also be noted that when I pressed these callers for more information they were unable to provide me details of the conversation I had or where they allegedly distribute these guide books.

I have since noticed that at the top of the supposed invoice reads "This is a solicitation not an invoice for a debt incurred by you" and on further investigation I have found out that they are in fact soliciting payments and not requesting that a debt be paid.

I also checked the direct debit banking information I had been given to make the payments. They were both identical bank account details. This made me even more suspicious that something was not right.

This brings me to this week when I had a call from "The Emergency Services Relief Guide" (ESRG) who again told me that I had placed an advertisement with them. This is when something really started to go off in my head and I knew something wasn't right. I am now waiting for their invoice to show in my mail box with a copy of this guide they allege I advertised in. I will report back here about this one later if I do receive anything.

I have since had another call from a supervisor from ESRG and I stopped the lady talking right away. I asked one very simple question. "What is your company's ABN" to which she replied she didn't have that information on hand and would get back to me. Alarm bells were now sounding very loudly in my head, what kind of supervisor does not know the ABN of the company they work for, very strange indeed.

After the ESRG contacted me I decided enough was enough and so I started doing a bit of research. Simply typing "The Underprivileged Children's Guide" into a Google search yielded a lot of results. This blog link in particular shows that many, many people have been caught out by this scam.

I then went into the Cairns District Police Headquarters to lodge a statement. The officer at the front desk was polite but said there wasn't too much they could do until they had more information. He called one of the numbers listed for VOG and they said a director would call him back. He took my details and said he would call me if he heard anything. I will report back here with any information on that investigation also.

When I got home I called the ACCC who knew exactly what I was talking about and said they had been flooded with calls about this very issue. So my advice is that if you have been receiving these scam calls is to contact the ACCC immediately and report the issue. I now have an open file with the ACCC and a case number. They couldn't have been more helpful and sympathised with me.

Shortly afterwards I rang the Queensland Fair Trading Scam hotline who informed me that they too had been flooded with complaints about this scam as well. They told me lodge my complaint online which I did and I received a response a couple of hours later from a representative who said they were well aware of this scam and that my complaint had been received.

I hope this information helps out a few people to avoid being taken on a ride.

UPDATE 26/05/10: Just received a call from the ESRG, after hanging up on them 4 times in a row I then answered and told them they obviously don't get the hint and that I had an open ACCC investigation on them and they'd also been reported to the police. They then hung up.

UPDATE: 29/05/10: I've be liaising with a lady from Grafton, NSW who is looking into what action can be taken against this scummy company. She requested copies of both the VOG and The National Emergency Relief Guide she supposedly advertised in. The copy of the VOG she received was identical to the one I have, however my ad is not in her copy and her ad is not in mine. Surprise, surprise.

She then phone around several of the people in the guides who had all been stung by this multiple times. We're building up quite a good little case to take this further. These guys need to be stopped and we need you to keep reporting them to the ACCC and Fair Trading Offices.

Next step is we're currently in talks with newspapers to get some articles out to the public. The newspapers are very interested in our story and they also suggested we get in contact with ACA and Today Tonight. We're currently investigating this option and gaining some support for what to do next. So if you have been affected by this scam and want to help, get in contact with me by using the Email link on the main menu or leave a comment below.

LINKS:

ACCC ScamWatch Website

QLD Office of Fair Trading Complaint Website

Call the ACCC directly on 1300 302 502

Last Updated on Saturday, 29 May 2010 09:12
 

Telstra's NextG Network Down in QLD

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Telstra's NextG mobile network suffered a catastrophic failure in Queensland this morning bringing the entire states' mobile communications to a halt.

Issues started appearing from 5:15am this morning with users reporting on the popular forum site Whirlpool and Twitter that they were unable to send or receive calls or SMS messages.

"Telstra is working to fix issues with some of our radio network controllers in parts of Queensland this morning," Telstra spokesman Craig Middleton told news outlet iTnews.

Unofficial reports claimed that four of Telstra's seven Radio Network Controllers were experiencing faults. Telstra was said to be working with its hardware vendor Ericsson to resolve the issue as a priority.

The outage is affecting mainly the 3G data side of the network and users have reported that reverting back to the 2G GSM signal as a workaround until the problem is resolved.

The latest news from Telstra is that they expected the issue to be resolved around lunch time today.

In other news, my Optus mobile service hasn't missed a beat today.

UPDATE 3.30pm: It appears the Telstra network is still suffering issues. My mobile EFTPOS, which connects to the Telstra network is failing to log on.

UPDATE 07/05/10: It looks like the network is fully functional again. A botched update on Telstra's equipment was to blame for the outage.

Last Updated on Friday, 07 May 2010 08:28
 

iiNet Accquires Netspace in $40mil Deal

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Australia's third largest ISP, iiNet has made its latest acquisition, Netspace. iiNet chief executive officer, Michael Malone, said the acquisition would consolidate the company's position as the leading challenger brand in the Australian telecommunications market.

The $40 million deal brings iiNet's total subscriber base closer to their 15% target of the total broadband and telecommunications market in Australia.

iiNet whose heartland is based in Western Australia had been looking to acquire an east coast ISP for sometime. Netspace was seen as a natural fit due to its extensive roll outs in Victoria and Tasmania. Netspace has DSLAM's in several exchanges that iiNet currently does not.

"This deal puts the combined businesses at over 520k customers and over $500m of revenue. It gives iiNet a physical office in Melbourne and much stronger position in Victoria and Tasmania, areas where iiNet has been traditionally weak" said Michael Malone, CEO of iiNet.

It's been a little over two years since iiNet's last big acquisition, Westnet and with the company now solidly cementing itself as a major rival to the big two of Telstra and Optus, competition in the telecommunications market has never been better.

Malone was quick to alleviate fears of Netspace customers saying "It's business as usual."

Read more in the continuing discussion on Whirlpool

Last Updated on Monday, 29 March 2010 19:20
 


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